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	<title>Cogiva: Experience Innovation</title>
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		<title>My Dearest British Gas</title>
		<link>http://www.cogiva.com/2012/01/09/my-dearest-british-gas/</link>
		<comments>http://www.cogiva.com/2012/01/09/my-dearest-british-gas/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 20:34:53 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Bad Service]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Front Page]]></category>
		<category><![CDATA[Miscellaneous]]></category>

		<guid isPermaLink="false">http://www.cogiva.com/?p=1613</guid>
		<description><![CDATA[My Dearest British Gas! Quite frankly I want to cry!  You&#8217;ve made me cry &#8211; a grown man!  It&#8217;s not a pretty sight.  I feel like you&#8217;re stalking me.  Everywhere I turn there you are. It all started in September 2011, when I received a cryptic and interesting correspondence suggesting that you and I were [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Want an awesome 2012? Answer these questions!</title>
		<link>http://www.cogiva.com/2011/12/31/want-an-awesome-2012-answer-these-questions/</link>
		<comments>http://www.cogiva.com/2011/12/31/want-an-awesome-2012-answer-these-questions/#comments</comments>
		<pubDate>Sat, 31 Dec 2011 13:25:18 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[new year]]></category>
		<category><![CDATA[personal development]]></category>

		<guid isPermaLink="false">http://www.cogiva.com/?p=1571</guid>
		<description><![CDATA[If you want 2012 to be your best year yet, you need to start working in areas that energise and fulfill you; areas where you excel.  You need to be serving others, not just yourself; and you need to build deeper more meaningful relationships. Here are some questions,  borrowed from author Michael Port, to help [...]]]></description>
		<wfw:commentRss>http://www.cogiva.com/2011/12/31/want-an-awesome-2012-answer-these-questions/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Escapism vs Freedom</title>
		<link>http://www.cogiva.com/2011/10/19/escapism-vs-freedom/</link>
		<comments>http://www.cogiva.com/2011/10/19/escapism-vs-freedom/#comments</comments>
		<pubDate>Wed, 19 Oct 2011 09:00:41 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Front Page]]></category>
		<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[escapism]]></category>
		<category><![CDATA[freedom]]></category>
		<category><![CDATA[personal development]]></category>
		<category><![CDATA[self]]></category>

		<guid isPermaLink="false">http://csccom.wordpress.com/2009/02/19/escapism-vs-freedom/</guid>
		<description><![CDATA[Escapism is about making everything that you worry about go away, but just for a brief moment.  Freedom on the other hand is about finding ways to deal with issues so that they no longer exist.  They have been dealt with.  Which sounds better?  Which is more difficult?  How do you choose?]]></description>
		<wfw:commentRss>http://www.cogiva.com/2011/10/19/escapism-vs-freedom/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Does your business have a mission? (Or how to make more money and not be evil!)</title>
		<link>http://www.cogiva.com/2011/10/17/does-your-business-have-a-mission-or-how-to-make-more-money-and-not-be-evil/</link>
		<comments>http://www.cogiva.com/2011/10/17/does-your-business-have-a-mission-or-how-to-make-more-money-and-not-be-evil/#comments</comments>
		<pubDate>Mon, 17 Oct 2011 18:08:00 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Front Page]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Org Culture]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[mission]]></category>
		<category><![CDATA[values]]></category>

		<guid isPermaLink="false">http://www.cogiva.com/?p=1456</guid>
		<description><![CDATA[I&#8217;ve been watching the Occupy Wall Street demonstration and other protests around the world over the last few weeks with a sense of excitement.  Not because I dislike capitalism. I actually think capitalism works and can be very beneficial for communities and society &#8211; just look at the micro loan successes in developing nations.  Nor [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Give Them A Story To Tell!</title>
		<link>http://www.cogiva.com/2011/07/07/give-them-a-story-to-tell/</link>
		<comments>http://www.cogiva.com/2011/07/07/give-them-a-story-to-tell/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 09:10:31 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Front Page]]></category>
		<category><![CDATA[Good Service]]></category>
		<category><![CDATA[Service "How To"]]></category>
		<category><![CDATA[critcal extras]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[experience design]]></category>
		<category><![CDATA[Featured]]></category>

		<guid isPermaLink="false">http://csccom.wordpress.com/?p=116</guid>
		<description><![CDATA[according to a recent study at Durham University, 68% of customers move to a different supplier/provider purely because of the way their first provider treated them. That's over two thirds of YOUR customers moving to a competitor, not because of your product, but because of the way it was “packaged”.  Gone because of something that is totally within your control.  Gone, so have to find a new customer to replace them and hope that the same thing doesn't happen to this new customer.  How on earth do organisations get it so wrong?]]></description>
		<wfw:commentRss>http://www.cogiva.com/2011/07/07/give-them-a-story-to-tell/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Counter-Management™</title>
		<link>http://www.cogiva.com/2011/06/30/counter-management%e2%84%a2/</link>
		<comments>http://www.cogiva.com/2011/06/30/counter-management%e2%84%a2/#comments</comments>
		<pubDate>Thu, 30 Jun 2011 10:58:25 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Org Culture]]></category>
		<category><![CDATA[Counter Management]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Featured]]></category>

		<guid isPermaLink="false">http://csccom.wordpress.com/?p=1219</guid>
		<description><![CDATA[Ever phoned a company and been put through to someone else, who puts you through to someone else, who puts you through to someone else, until you either get cut off or end up talking to the person who originally answered the phone? Why does this happen? Why is service so poor? And how do you get YOUR employees [...]]]></description>
		<wfw:commentRss>http://www.cogiva.com/2011/06/30/counter-management%e2%84%a2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Does my business  look big in this?</title>
		<link>http://www.cogiva.com/2011/06/28/does-my-business-look-big-in-this/</link>
		<comments>http://www.cogiva.com/2011/06/28/does-my-business-look-big-in-this/#comments</comments>
		<pubDate>Tue, 28 Jun 2011 11:49:07 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Good Service]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[first impressions]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://csccom.wordpress.com/?p=1204</guid>
		<description><![CDATA[Remember the good old days? You know the days when all you needed was a great product and people who needed it would buy it. The days before marketing was invented! No? That’s probably because they never existed Whatever you do you create an impression to others around you – that’s marketing! What you wear, [...]]]></description>
		<wfw:commentRss>http://www.cogiva.com/2011/06/28/does-my-business-look-big-in-this/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Jack Welch&#8217;s 8 rules of leaders.</title>
		<link>http://www.cogiva.com/2011/03/04/jack-welchs-8-rules-of-leaders/</link>
		<comments>http://www.cogiva.com/2011/03/04/jack-welchs-8-rules-of-leaders/#comments</comments>
		<pubDate>Fri, 04 Mar 2011 08:18:26 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Featured]]></category>

		<guid isPermaLink="false">http://csccom.wordpress.com/2011/03/04/jack-welchs-8-rules-of-leaders/</guid>
		<description><![CDATA[I&#8217;m just reading Jack Welch&#8217;s book &#8216;Winning&#8217;. If you&#8217;re a leader, I&#8217;d recommend reading it. It&#8217;s wonderfully written and full of years and years of experience, which he&#8217;s managed to express so simply and eloquently. In one particular chapter on leadership he shares the eight leadership rules that he&#8217;s held through a career that&#8217;s made [...]]]></description>
		<wfw:commentRss>http://www.cogiva.com/2011/03/04/jack-welchs-8-rules-of-leaders/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do you want a lifetime of happiness?</title>
		<link>http://www.cogiva.com/2011/02/16/do-you-want-a-lifetime-of-happiness/</link>
		<comments>http://www.cogiva.com/2011/02/16/do-you-want-a-lifetime-of-happiness/#comments</comments>
		<pubDate>Wed, 16 Feb 2011 08:44:42 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>

		<guid isPermaLink="false">http://csccom.wordpress.com/2011/02/16/do-you-want-a-lifetime-of-happiness/</guid>
		<description><![CDATA[Here&#8217;s an old Chinese proverb explains how to achieve it! If you want happiness for an hour, take a nap.If you want happiness for a day, go fishing.If you want happiness for a month, get married.If you want happiness for a year, inherit a fortune.If you want happiness for a lifetime, help others! Now stop [...]]]></description>
		<wfw:commentRss>http://www.cogiva.com/2011/02/16/do-you-want-a-lifetime-of-happiness/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>John Maxwell &#8211; Ten things that define an environment for growth!</title>
		<link>http://www.cogiva.com/2011/02/15/john-maxwell-ten-things-that-define-and-environment-for-growth/</link>
		<comments>http://www.cogiva.com/2011/02/15/john-maxwell-ten-things-that-define-and-environment-for-growth/#comments</comments>
		<pubDate>Tue, 15 Feb 2011 10:20:59 +0000</pubDate>
		<dc:creator>Ben Drury</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Org Culture]]></category>

		<guid isPermaLink="false">http://csccom.wordpress.com/2011/02/15/john-maxwell-ten-things-that-define-and-environment-for-growth/</guid>
		<description><![CDATA[I&#8217;ve just been watching John Maxwell teaching on how to make 2011 a great year or as John puts it &#8220;your best year ever!&#8221; Whenever I read or hear any of John&#8217;s teaching I&#8217;m always inspired. &#160;He is great at capturing and expressing truth in really accessible and challenging ways. &#160;I&#8217;ve found his books really [...]]]></description>
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		<slash:comments>0</slash:comments>
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