Comments for Cogiva: Experience Innovation http://www.cogiva.com Sat, 28 Jan 2012 07:50:56 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Does your business have a mission? (Or how to make more money and not be evil!) by Ben Drury http://www.cogiva.com/2011/10/17/does-your-business-have-a-mission-or-how-to-make-more-money-and-not-be-evil/#comment-74 Ben Drury Sat, 28 Jan 2012 07:50:56 +0000 http://www.cogiva.com/?p=1456#comment-74 No problem. Have a good weekend. No problem. Have a good weekend.

]]> Comment on Does your business have a mission? (Or how to make more money and not be evil!) by Elmo Fawell http://www.cogiva.com/2011/10/17/does-your-business-have-a-mission-or-how-to-make-more-money-and-not-be-evil/#comment-73 Elmo Fawell Fri, 27 Jan 2012 22:49:29 +0000 http://www.cogiva.com/?p=1456#comment-73 Hey! Would you mind if I share your blog with my twitter group? There's a lot of folks that I think would really enjoy your content. Please let me know. Cheers Hey! Would you mind if I share your blog with my twitter group? There’s a lot of folks that I think would really enjoy your content. Please let me know. Cheers

]]> Comment on Give Them A Story To Tell! by richardrshapiro http://www.cogiva.com/2011/07/07/give-them-a-story-to-tell/#comment-14 richardrshapiro Fri, 19 Aug 2011 14:03:26 +0000 http://csccom.wordpress.com/?p=116#comment-14 Ben, this is a fabulous piece. I'm surprised no one commented yet. You have done a great job of explaining how companies need to make sure that every encounter is part of the overall retention journey. Unfortunately, too many companies have not learned from Zappos. Zappos' number one priority is customer service and they make sure they only hire people who care about customers. In a business-to-business environment, most customers do not want to switch vendors. It's a cumbersome process, but companies basically force customers to start looking by providing lack luster, non caring service. Thanks again for sharing your expertise. Richard Shapiro, The Center For Client Retention Ben, this is a fabulous piece. I’m surprised no one commented yet. You have done a great job of explaining how companies need to make sure that every encounter is part of the overall retention journey. Unfortunately, too many companies have not learned from Zappos. Zappos’ number one priority is customer service and they make sure they only hire people who care about customers. In a business-to-business environment, most customers do not want to switch vendors. It’s a cumbersome process, but companies basically force customers to start looking by providing lack luster, non caring service. Thanks again for sharing your expertise. Richard Shapiro, The Center For Client Retention

]]> Comment on The best (or worst!) jargon paragraph I’ve ever read! by siva http://www.cogiva.com/2010/04/15/the-best-or-worst-jargon-paragraph-ive-ever-read/#comment-13 siva Thu, 24 Jun 2010 08:39:36 +0000 http://csccom.wordpress.com/2010/04/15/the-best-or-worst-jargon-paragraph-ive-ever-read/#comment-13 We will examine how well our services work across all departments, by getting it done either through our Shared Service program or by outsourcing it. We will examine how well our services work across all departments, by getting it done either through our Shared Service program or by outsourcing it.

]]> Comment on Does my business look big in this? by Ben Drury http://www.cogiva.com/2009/05/28/does-my-business-look-big-in-this-2/#comment-12 Ben Drury Thu, 28 May 2009 12:28:57 +0000 http://csccom.wordpress.com/2009/05/28/does-my-business-look-big-in-this-2/#comment-12 Thanks Ross. Appreciate the input. Thanks Ross. Appreciate the input.

]]> Comment on Does my business look big in this? by rosswords http://www.cogiva.com/2009/05/28/does-my-business-look-big-in-this-2/#comment-11 rosswords Thu, 28 May 2009 11:20:53 +0000 http://csccom.wordpress.com/2009/05/28/does-my-business-look-big-in-this-2/#comment-11 This post is expecially relevant to people who work in service-based businesses (marketers, ad reps, consultants). Customers will judge you on more than just a great product at a fair price. Here are eight important cues that customers use when deciding whether or not to do business with you: 1) Attire and hygiene. 2) Punctuality. 3) Ability to listen. 4) Rapport. 5) How well you handles complaints or problems. 6) The people you associate with (other customers, suppliers, colleagues). 7) Writing skills. If your letters and emails are sloppy and riddled with errors, it leaves a negative impression. 8) Sincerity. Hope these are helpful. Ross Fattori www.rossfattori.com This post is expecially relevant to people who work in service-based businesses (marketers, ad reps, consultants).

Customers will judge you on more than just a great product at a fair price. Here are eight important cues that customers use when deciding whether or not to do business with you:

1) Attire and hygiene.

2) Punctuality.

3) Ability to listen.

4) Rapport.

5) How well you handles complaints or problems.

6) The people you associate with (other customers, suppliers, colleagues).

7) Writing skills. If your letters and emails are sloppy and riddled with errors, it leaves a negative impression.
8) Sincerity.

Hope these are helpful.

Ross Fattori
http://www.rossfattori.com

]]> Comment on The Real Secret of Thoroughly Excellent Companies By Peter Bregman by verygoodservice http://www.cogiva.com/2009/03/23/the-real-secret-of-thoroughly-excellent-companies/#comment-7 verygoodservice Thu, 30 Apr 2009 22:01:42 +0000 http://csccom.wordpress.com/2009/03/23/the-real-secret-of-thoroughly-excellent-companies-peter-bregman-harvardbusinessorg/#comment-7 Looks like they are a candidate for a string of industry awards! Looks like they are a candidate for a string of industry awards!

]]> Comment on Does your bank make you smile? by Ben Drury http://www.cogiva.com/2009/04/02/does-your-bank-make-you-smile/#comment-10 Ben Drury Fri, 03 Apr 2009 07:44:37 +0000 http://csccom.wordpress.com/2009/04/02/does-your-bank-make-you-smile/#comment-10 Matt, You're welcome! Thanks for the comment. (Although I think it may have been spam to get links to your site - but I'll take it as a compliment!) Matt,

You’re welcome! Thanks for the comment. (Although I think it may have been spam to get links to your site – but I’ll take it as a compliment!)

]]> Comment on Does your bank make you smile? by matt http://www.cogiva.com/2009/04/02/does-your-bank-make-you-smile/#comment-9 matt Thu, 02 Apr 2009 19:47:28 +0000 http://csccom.wordpress.com/2009/04/02/does-your-bank-make-you-smile/#comment-9 This blog's great!! Thanks :). This blog’s great!! Thanks :) .

]]> Comment on You are response-able! by minxlj http://www.cogiva.com/2009/03/24/you-are-response-able/#comment-8 minxlj Tue, 24 Mar 2009 13:05:13 +0000 http://csccom.wordpress.com/2009/03/24/you-are-response-able/#comment-8 I couldn't agree more - sure, it comes with problems, but ultimately responsibility and the ability to choose brings amazing freedom, opportunities and achievement :) I couldn’t agree more – sure, it comes with problems, but ultimately responsibility and the ability to choose brings amazing freedom, opportunities and achievement :)

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