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Home » Communication
May06 0
Is this really such a great deal?

Is this really such a great deal?

Posted by Ben Drury in Communication, Customer Service

I both love and hate this deal offered by Vodafone for their “pay as you go’” top ups. On the one hand it seems to be a fantastic offer!  You pay just £10 and they give you FIVE TIMES the amount of credit.  What a generous gift.  What a super friendly company Vodafone must be giving away so much free air time to the customers that it truly values! On the other hand, when I first saw the billboard, all I could think was, “Vodafone must be charging way too much for minutes and texts...

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Mar18 2
Dear blog writer, please use an appropriate title!

Dear blog writer, please use an appropriate title!

Posted by Ben Drury in Communication, Customer Service

Dear Blog Writer, This week I’ve been getting annoyed and frustrated with the subject lines of your blog in my RSS feeds. (I’ve been quite tired too, so this may have affected my judgement!) None the less, a number of my feed items this week have arrived with titles that bear slim resemblance to the content to which they link. Look, it’s not a difficult concept, really: 1. Write your blog. 2. Write a title in about 50 – 60 characters that tells me what it’s...

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Feb17 0

The way that you say it!

Posted by Ben Drury in Communication

A recent survey by PTP training and marketing (www.ptp.co.uk) of 300 professional managers said that the main issues with the presentations they attend is presentation skills not content. 70% of the individuals surveyed said that they judge the success of a presentation on the deliver not the information being conveyed. In a nutshell, “It’s not what you say it’s they way that you say it!” That’s not to say that the content is not important it is and...

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Feb13 0

Be Present – Whenever You Are!

Posted by Ben Drury in Communication

Blaise Pascal, mathematician, scientist and philosopher wrote this: ‘We never keep our minds on the present moment. We remember the past, as if we wanted to slow down the passage of time. And we look forward to the future, as if we wanted time to accelerate. We wander about in times that do not belong to us, and do not think about the only time that does. We dream of times past and future, and flee from the present. The reason is that the present is usually painful. We push it out of...

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What People Say

"Ben is a pleasure to work with and had a real impact at NCG. He is someone who is highly creative and forward-thinking. Combined with the ability to develop intimate customer understanding and apply this to innovative developments that deliver real outcomes, Ben will be an asset to any business. I would not hesitate to recommend him."
Tom Newbould, NCG

"Uplifting, inspiring, this was one of the best service development days I have attended in over 20 years in the NHS. The workshop was a fun, creative, inspiring forum for thinking about new ideas."
Northumbria Healthcare Trust

"Ben unlocks business potential with minimal fuss, whilst being truly friendly and without comprimising his professionality."
Emma Ailes, Tinderbox Events

"I was lucky enough to then spend time working closely with Ben developing Twistan. His technical expertise, business acumen and dedication to improvement are what sets Ben apart from others and it was a pleasure to work with him."
Andrew Jarvis, Newcastle College

"Ben is a dynamic and thoughtful leader. I can honestly say that he is one of the most skilled and knowledgeable E-commerce/Digital managers I have come across. Strategically he is forward thinking, with the ability to realise an organisations online vision and potential with the most effective tools. I wouldn’t hesitate to recommend Ben, and look forward to working with him in the future."
Mark Pattison, Inspired

"Choosing only 3 top attributes for Ben is very difficult. I would state that Ben achieves great results, works well in any team. His ability to communicate expertise is superb. Working well to help us define a brief he then met that brief with results that exceeded expectations."
Nathan Davies, ESF

"I worked with Ben on the development of an online regional skills portal. Ben is extremely knowledgeable but most importantly, he can relate technical solutions to individuals who don't come from a technical background. Highly recommended!"
Tom Moore, Jam Jar Studios

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We help organisations develop their mission, values and vision; effectively articulate and communicate them; and create the culture that can deliver them.

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“Uplifting, inspiring, this was one of the best service development days I have attended in over 20 years in the NHS. The workshop was a fun, creative, inspiring forum for thinking about new ideas.”

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