Bad Service « Cogiva: Experience Innovation

Bad Service

My Dearest British Gas

The top 10 actions for bad customer service!

Don’t put your customers in a box!

The Unwanted Adventures of a Vodafone Customer!

I’m being watched by the Vodafone mafia!

Is this really such a great deal?

Dear blog writer, please use an appropriate title!

Customer Service vs Customer Experience

How Can I Not Help You?

Our Mission

At Cogiva, we help organisations develop their mission, values and vision, effectively articulate and communicate them and create the culture that delivers them.

What people say!

“Uplifting, inspiring, this was one of the best service development days I have attended in over 20 years in the NHS. The workshop was a fun, creative, inspiring forum for thinking about new ideas.”

Bad Service

Our Mission

What people say!

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