What People Say
"Ben is a pleasure to work with and had a real impact at NCG. He is someone who is highly creative and forward-thinking. Combined with the ability to develop intimate customer understanding and apply this to innovative developments that deliver real outcomes, Ben will be an asset to any business. I would not hesitate to recommend him."
Tom Newbould, NCG
"Uplifting, inspiring, this was one of the best service development days I have attended in over 20 years in the NHS. The workshop was a fun, creative, inspiring forum for thinking about new ideas."
Northumbria Healthcare Trust
"Ben unlocks business potential with minimal fuss, whilst being truly friendly and without comprimising his professionality."
Emma Ailes, Tinderbox Events
"I was lucky enough to then spend time working closely with Ben developing Twistan. His technical expertise, business acumen and dedication to improvement are what sets Ben apart from others and it was a pleasure to work with him."
Andrew Jarvis, Newcastle College
"Ben is a dynamic and thoughtful leader. I can honestly say that he is one of the most skilled and knowledgeable E-commerce/Digital managers I have come across. Strategically he is forward thinking, with the ability to realise an organisations online vision and potential with the most effective tools. I wouldn’t hesitate to recommend Ben, and look forward to working with him in the future."
Mark Pattison, Inspired
"Choosing only 3 top attributes for Ben is very difficult. I would state that Ben achieves great results, works well in any team. His ability to communicate expertise is superb. Working well to help us define a brief he then met that brief with results that exceeded expectations."
Nathan Davies, ESF
"I worked with Ben on the development of an online regional skills portal. Ben is extremely knowledgeable but most importantly, he can relate technical solutions to individuals who don't come from a technical background. Highly recommended!"
Tom Moore, Jam Jar Studios
Cogiva on Twitter
- Did Holly get that belt by beating David Haye in twelve rounds? #thevoiceuk 9 hours ago
- @TribalFitnessNI heh, heh! Thanks for the shout out. We had fun creating! 15 hours ago
- Yay! We won the 'Wild West' Fancy Dress competition. http://t.co/UC0SvecP 15 hours ago
The top 10 actions for bad customer service!
Posted in Customer Service
10. Don’t smile. I fully appreciate that you don’t like your job and I understand that it’s terrible inconvenience for me to make you do some work.
9. Please, put me on hold and play Greenselves. I love it – it’s my favourite tune, EVER!
8. Don’t forget to read from your script without trying to solve the actual problem. I am really stupid and haven’t already tried all the things you are now asking me to do!
7. Feel free to look down your nose at me as you size me up. You’re probably right, I can’t afford anything in your store and I am definitely beneath you!
6. Always start with, “That’s not my department!” I often ring the wrong numbers!
5. When I come into your store don’t talk to me, don’t acknowledge me in any way; just grunt the amount and hold out your hand!
4. Always go on the defensive. My problem is totally with you personally and I really should be thankful that you’re willing to speak to me at all!
3. Please, serve me while talking to your mate on your mobile phone about your great weekend. I am happy to be just a bit part in the drama of your life!
2. Don’t write anything down. Don’t save emails. Make me explain everything twice every time I contact you.
1. Promise to call me back and then please forget all about me. It’s ok, I’m not really that bothered about the problem…I really just called you because I’m lonely!
(With thanks to @andrewrobinson, @karriflatla, @cogiva, @JewelPHR for input!)