What People Say
"Ben is a pleasure to work with and had a real impact at NCG. He is someone who is highly creative and forward-thinking. Combined with the ability to develop intimate customer understanding and apply this to innovative developments that deliver real outcomes, Ben will be an asset to any business. I would not hesitate to recommend him."
Tom Newbould, NCG
"Uplifting, inspiring, this was one of the best service development days I have attended in over 20 years in the NHS. The workshop was a fun, creative, inspiring forum for thinking about new ideas."
Northumbria Healthcare Trust
"Ben unlocks business potential with minimal fuss, whilst being truly friendly and without comprimising his professionality."
Emma Ailes, Tinderbox Events
"I was lucky enough to then spend time working closely with Ben developing Twistan. His technical expertise, business acumen and dedication to improvement are what sets Ben apart from others and it was a pleasure to work with him."
Andrew Jarvis, Newcastle College
"Ben is a dynamic and thoughtful leader. I can honestly say that he is one of the most skilled and knowledgeable E-commerce/Digital managers I have come across. Strategically he is forward thinking, with the ability to realise an organisations online vision and potential with the most effective tools. I wouldn’t hesitate to recommend Ben, and look forward to working with him in the future."
Mark Pattison, Inspired
"Choosing only 3 top attributes for Ben is very difficult. I would state that Ben achieves great results, works well in any team. His ability to communicate expertise is superb. Working well to help us define a brief he then met that brief with results that exceeded expectations."
Nathan Davies, ESF
"I worked with Ben on the development of an online regional skills portal. Ben is extremely knowledgeable but most importantly, he can relate technical solutions to individuals who don't come from a technical background. Highly recommended!"
Tom Moore, Jam Jar Studios
Cogiva on Twitter
- Did Holly get that belt by beating David Haye in twelve rounds? #thevoiceuk 9 hours ago
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Choice, customers and 3 year olds!
Posted in "How To.."
My three old know here own mind. She knows what she wants and she hates to have her options curtailed. Hobson’s choice is no choice at all as far as she’s concerned. Even if the one “option” open to her is the one she would have chosen, she always refuses to comply.
I’ve learnt now that as long as I give a few options, or reminder her that she can make a decision she is much happier, life is easier and she normally picks the option I would have chosen for her.
I find it’s the same with customers.
Try to tie them down too early and force them into the choice you want them to make and they’ll refuse to play. Give them options – remind them of all the options available, let them know that the choice is theirs to make, keep the dialogue open and they will usually comply.