What People Say
"Ben is a pleasure to work with and had a real impact at NCG. He is someone who is highly creative and forward-thinking. Combined with the ability to develop intimate customer understanding and apply this to innovative developments that deliver real outcomes, Ben will be an asset to any business. I would not hesitate to recommend him."
Tom Newbould, NCG
"Uplifting, inspiring, this was one of the best service development days I have attended in over 20 years in the NHS. The workshop was a fun, creative, inspiring forum for thinking about new ideas."
Northumbria Healthcare Trust
"Ben unlocks business potential with minimal fuss, whilst being truly friendly and without comprimising his professionality."
Emma Ailes, Tinderbox Events
"I was lucky enough to then spend time working closely with Ben developing Twistan. His technical expertise, business acumen and dedication to improvement are what sets Ben apart from others and it was a pleasure to work with him."
Andrew Jarvis, Newcastle College
"Ben is a dynamic and thoughtful leader. I can honestly say that he is one of the most skilled and knowledgeable E-commerce/Digital managers I have come across. Strategically he is forward thinking, with the ability to realise an organisations online vision and potential with the most effective tools. I wouldn’t hesitate to recommend Ben, and look forward to working with him in the future."
Mark Pattison, Inspired
"Choosing only 3 top attributes for Ben is very difficult. I would state that Ben achieves great results, works well in any team. His ability to communicate expertise is superb. Working well to help us define a brief he then met that brief with results that exceeded expectations."
Nathan Davies, ESF
"I worked with Ben on the development of an online regional skills portal. Ben is extremely knowledgeable but most importantly, he can relate technical solutions to individuals who don't come from a technical background. Highly recommended!"
Tom Moore, Jam Jar Studios
Cogiva on Twitter
- Did Holly get that belt by beating David Haye in twelve rounds? #thevoiceuk 9 hours ago
- @TribalFitnessNI heh, heh! Thanks for the shout out. We had fun creating! 15 hours ago
- Yay! We won the 'Wild West' Fancy Dress competition. http://t.co/UC0SvecP 15 hours ago
What Makes the Difference?
Posted in Customer Service
A while back my wife, Shelley, and I had to make an unscheduled trip to our local Accident and Emergency department.
We are all fine now, but at the time Shelley was not feeling too well and being pregnant we figured better safe than sorry, so pitched up at reception at A&E.
Now as far as trips to A&E go, this was by no means the shortest – We were there for 7 and half hours. However, it was one of the best trips to A&E (if any trip to the emergency department can have an up side!) that I have had.
The reason it was such a good experience was because the staff kept us fully informed and more importantly kept their word. When ever we had to wait (and there was a lot of waiting) we were told exactly why we were waiting, how long we would have to take and the reasons it would take that long…AND THEY WERE RIGHT!!
We never had to go and ask what was going on. Whenever we expected a professional to turn up and give us some news, there they were, on time, as promised. I never had to chase them. I never had to go and nag a busy overworked nursed and get short shrift.
We left that hospital not only feeling physically better, but feeling satisfied that we had been treated well, like people not statistics, like we mattered. All because the doctors kept us informed and did what they promised!